Prof John Doorley’s Latest Blog

Not Walking The Talk is a Form of Self Harm …

  In the light of the latest 2017 UK Reputation Dividend Report where corporate reputations in the UK are valued at close to £1trn, a word of warning We all know that an organisation in possession of a good reputation faces costs when trust collapses. This holds true for most trust crises or reputational crashes. […]

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The Henderson Report

Sustainable and Responsible Investment: SRI NEWS UPDATE A look at developments affecting the ethical and environmental debate, investment conditions in the first half of 2015, and the performance of Henderson’s sustainable and responsible investments (SRI) funds. Please click here to download the report       Henderson doccy

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Taproot – The Chemistry of Reputation, Part II

A scientific approach, including formative and evaluative research, should be the foundation for public relations and corporate communications. And because reputation management is a key, perhaps the key, to successful corporate communication, reputation should be viewed scientifically as well. General Systems Theory can help us understand reputation.  (No kidding!)  “It (Systems Theory) provides a framework […]

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Taproot – The Chemistry of Reputation, Part I

It’s hard to understand why every organization does not have a reputation management process in place.  In fact, many pay for reputation research but do little with the results.  That’s nuts! And what’s even crazier is that this conundrum keeps me awake on some nights, pathetic as that may seem. Three questions:  1.  Why do […]

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TAPROOT – JOHN DOORLEY

Precepts, Predictions & One Big Takeaway  These (underlined) 10 precepts of Reputation Management have been in all three editions of the peer-reviewed textbook by  that title, which I co-authored with friend, PR scholar and practitioner Helio Fred Garcia. They have stood the test of time, as illustrated in the third edition, released earlier this year. […]

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TAPROOT

Professor John Doorley What The Heck Is Reputation Management Anyway? It is not issues management, risk management or crisis management. Those are components — but reputation management is much more. To illustrate the difference: Most large companies today have a chief risk officer; few have a reputation officer. Most large companies measure reputation at least […]

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GM’s Character Lapse

Professor John Doorley Abraham Lincoln:  “Character is like a tree and reputation like its shadow.  The shadow is what we think of it; the tree is the real thing.” GM’s Character Lapse If there had been in place at General Motors a rigorous, audited,   reputation management and reporting process– including objectives and strategies for accentuating […]

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Why Follow This Reputation Blogger?

For many years, I’ve been meaning to begin this blog on reputation – why it should be measured, monitored (audited), analyzed and managed, like any other asset. Now that the 3rd edition of Reputation Management (Doorley-Garcia, Routledge, Taylor & Francis) is at the printer and I am between academic gigs, I have no more excuses. […]

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Why are Boards so poorly served when it comes to reputation?

A few weeks ago in New York, I hosted a round-table on the value of reputation with the FT’s Lex columnist Sujeet Indap, and launched the latest Reputation Dividend US Study among the US S&P 500 under the banner of ‘The March of The Intangibles’ We are not alone in seeing the rise and rise of these […]

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